RETURNS & EXCHANGES

EXCHANGES: Inglot Cosmetics Indonesia does NOT offer exchange of the products purchased online.

RETURNS: Inglot Cosmetics Indonesia will accept return of unopened and unused items within 7 days since the delivery time to your address. Inglot Cosmetics Indonesia will not accept return of any used or open products.

In case of return, Inglot Cosmetics Indonesia:
     - will refund full cost of products and applicable taxes to customer
     - will NOT refund cost of shipping handling and packaging the order to customer
     - will NOT refund cost of shipping handling and packaging the order back to the vendor.
     - do NOT accept in-store returns for the orders you purchased online.

Should you have a return, please do the following steps below:

1. CALL / EMAIL US
Call: 021 – 390 6601
Email: onlinestore@inglot.id
Our Online Service Team will provide a return form via email.

2. PRINT IT
Print the label from your email. Complete the Return Form included with your order.

3. PACK IT
Carefully pack items with bubble wrap into the box and include the completed return form. Seal the box and affix the return label to the outside.

4. SHIP IT
Bring the package to any delivery services and ship it to the following address:
     INGLOT INDONESIA
     Gedung Graha Anugrah
     Jl. Teluk Betung No.42, Lt. 7
     Jakarta Pusat - 10310

If you have any questions regarding your order, refunds, returns, etc., please send an email to onlinestore@inglot.id.